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Canmore, Alberta, Canada

Bell Attendant

Job Description

Bell attendants greet guests, assist them with their luggage and parking, accompany them to their rooms and explain the features of the suites. They may deliver messages and packages to guests and help with the upkeep of the lobby area.

REQUIREMENTS

Bell attendants must be able to work on their feet for long periods of time and be able to lift, carry, push, pull, and place objects weighing up to 35 kg. Bell attendants are required to have excellent interpersonal, communication, and customer service skills, and a pleasant manner when dealing with customers’ issues or concerns. The successful candidate must be willing and able to work a mix of day, evening, and weekend shifts, depending upon the schedule.

DUTIES

The duties of this position include, but are not limited to:

  • Greet arriving and departing guests providing gracious, attentive, and friendly service.
  • Retrieve, deliver, and store guests’ luggage.
  • Accompany guests to their rooms, explaining the in-room features.
  • Deliver messages, faxes, and packages to guests.
  • Assist with the upkeep of the front entrance and lobby area and assist with snow removal at the front entrance when required.
  • Assist the Events & Banquet staff when required.
  • Assist at the Café & Gift Shop during peak times.
  • Assist the front desk team with check-ins and check-outs and basic reservation requests when required.
  • Assist the front desk and concierge teams with answering guests’ enquiries regarding the hotel, local amenities, and providing directions.
  • Assist the concierge by sharing local area knowledge with guests and assist with simple tour booking requests when required.
  • Possess a driver’s license with the ability to obtain a clean abstract.
  • Have previous valet parking experience (considered an asset).

Benefits

A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.

Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.

On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.

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