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Canmore, Alberta, Canada

Housekeeping Manager

Job Description

The Housekeeping Manager is responsible for overseeing and managing the daily operations of the housekeeping department of the hotel. Their primary goal is to ensure a clean, organized, and comfortable environment for guests, residents, or employees.

DUTIES

The duties of this position include but are not limited to:

  • Ensure efficient and effective performance of the housekeeping department.
  • Manage the budget, forecasts, and strategic operation of the housekeeping department.
  • Prepare cost reports and analyzing data for presentation to the management team.
  • Oversee room attendants including dealing with personnel issues, staffing concerns, and any other area of housekeeping as required.
  • Communicate effectively with other departments.
  • Input guestroom information into computer system.
  • Prepare scheduling and payroll for the team.
  • Prepare daily room assignments and key distribution to room attendants.
  • Oversee laundry operations if on site.
  • Daily room inspections.
  • Communicate with front desk with status of rooms, checkouts, and stay-overs.
  • Assist with cleaning rooms as needed.
  • Conduct performance management and reviews as required.
  • Monitor staff shared accommodation with monthly inspections to ensure cleanliness is up to standard and there are no maintenance concerns.
  • Conduct departmental meeting to share important information regarding guests, H&S etc.

Requirements

A minimum of two years experience as a housekeeping supervisor including experience managing a budget is required. A minimum of a high school diploma is required and a post-secondary education in a hotel management discipline would be considered an asset. The Housekeeping Manager must maintain a high attention to detail, be able to communicate well with both internal and external guests and effectively coach and build effective teams.

This position is very physical requiring candidates to be able to reach, bend, twist, pull, lift, carry, push, stand or walk repetitively with ease or for extended periods. Must be able to lift 50 pounds and push up to 80 pounds.

Benefits

A generous benefits package (dental, drug, extended health, life insurance, vision) is offered at the start of employment.

Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.

 Work location: On location in Canmore
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