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Canmore, Alberta, Canada

Restaurant Manager
Stirling Dining Room & Lounge

Job Description

We have an exciting hospitality opportunity at the Stirling Dining Room & Lounge, located within the Malcolm Hotel, for a Restaurant Manager. 

We are looking for a seasoned F&B professional, minimum 3 years experience as a Restaurant Manager, or a diploma or degree from an accredited post secondary institution in Food Service Management, Hotel and Restaurant Management, Hospitality, or a related field, and 3 years experience in the food and beverage, culinary, or related professional area. 

The Stirling Grill & Lounge Restaurant Manager will be responsible for all aspects of front-of-house food and beverage in The Stirling Grill & Lounge including staff training and supervision, scheduling, meeting service standards, staff motivation and retention, and guest satisfaction in the Stirling Grill & Lounge. 

The duties of this position include, but are not limited to: 

  • Supervise the Assistant Manager and the front-of-house Stirling Grill & Lounge team
  • Ensure profit margins are maintained and that agreed costs are not exceeded through effective inventory controls systems and sales analysis 
  • Ensure all beverage menu items are costed to agreed upon targets
  • Document and forecast inventory and monitor supply to ensure the restaurant is correctly stocked
  • Ensure the restaurant complies with sanitation and safety standards for guests and team members including ensuring that all equipment is in working order
  • Ensure the restaurant is clean, well maintained, and visually appealing to guests
  • Develop and implement a formal training program for the restaurant 
  • Supervise staff to ensure they are dressed according to established standards and that they offer professional and courteous service to all customers
  • Act as Banquet Manager when required
  • Ensure staffing levels are correct and to agreed upon standards
  • Ensure hygiene standards are maintained in all areas
  • Respond to customer complaints in a timely manner
  • Ensure reports and administration requirements are submitted
  • Hold yearly performance appraisals with all front-of-house restaurant staff
  • Investigate staff grievances and take appropriate action
  • Identify areas for development and provide training as required
  • Be familiar with all statutory requirements regarding food and beverage operations including, but not limited to, permits, licenses, and health and safety regulations
  • Ensure all inventories are counted and entered on time
  • Ensure an effective table reservation system is in operation
  • Circulate throughout the restaurant and maintain a high profile with customers and staff
  • Be fully aware of trends in the industry and make suggestions for food and beverage operation improvement
  • Attend meetings as required
  • Work closely with all other department heads to ensure the best guest experience
  • Create, promote, and execute numerous events and functions to drive revenue during non-peak times
  • Follow up on work orders to ensure repairs and maintenance are completed on a timely basis
  • Participate in restaurant marketing efforts, create menu ideas, survey competition and food trends, and assist in preparations of specials
  • Interact with customers to determine needs, satisfaction, and resolve conflicts
  • Prepare accurate forecasts
  • Create and implement company policies
  • Understand the government regulations covering business operations
  • Make sound business decisions based on proper forecasting
  • Engage with members of the community, customers, associates, vendors, and co-workers with tact and courtesy
  • Accept full responsibility for managing activities and events at The Stirling Grill & Lounge
The successful candidate must be able to work a variety of shifts, including days, evenings, weekends, and holidays. 
 
We offer a positive work environment with the opportunity for professional development, a comprehensive benefits package, an employee recognition program, company events and meal discounts. 

Benefits

  • Company events

  • Dental care

  • Discounted or free food

  • Extended health care

  • Life insurance

  • On-site parking

  • Paid time off

  • Vision care

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